16 Ofertas de Soporte Técnico en Venezuela
SOPORTE TECNICO
Publicado hace 16 días
Trabajo visto
Descripción Del Trabajo
1. Verificar el funcionamiento de los equipos pertenecientes a los TR (Telecomunication Room) del Centro Comercial, con el objetivo de monitorear que el servicio de internet se encuentre operativo y en los casos de presentar alguna falla diagnosticar su origen.
2. Diagnosticar y ejecutar el mantenimiento correctivo de los equipos y/o componentes de los Cuartos de Telecomunicaciones, con la finalidad de levantar el servicio de internet.
3. Registrar y mantener actualizada la data y el estatus de la configuración de las direcciones IP de acuerdo al estatus operativo de cada local comercial y kiosco, con la finalidad de reportar al Jefe de Telecomunicaciones para generar la facturación del servicio.
4. Contactar a la empresa proveedora de servicio de internet para notificar las fallas del servicio al Centro comercial, con la finalidad de garantizar el correcto suministro de este servicio.
5. Emitir telefónicamente los reportes de averías de los Aliados Comerciales a la empresa proveedora de telefonía con la finalidad de solventar los inconvenientes ocurridos en esta materia.
6. Supervisar el trabajo realizado por las empresas outsourcing, con la finalidad de garantizar su realización dentro de los estándares de calidad esperados y mantener el conocimiento de lo realizado.
7. Efectuar la limpieza de los equipos y componentes de los Cuartos de Telecomunicaciones, con la finalidad de garantizar su operatividad y mejor rendimiento.
8. Solicitar al Jefe de Telecomunicaciones el apoyo del personal de limpieza del Centro Comercial, con la finalidad de mantener limpios el Cuarto de Telecomunicaciones.
9. Registrar en el CRM del Centro Comercial el estatus de los casos asignados a su área de competencia, con la finalidad de registrar las acciones realizadas a los locales comerciales y/o kioscos.
10. Revisar continuamente las incidencias reportadas a través del CRM, con la finalidad de verificar las incidencias que pueden ser cargadas a su área de competencia.
11. Atender en sitio los casos asignados de los Aliados Comerciales, con la finalidad de indicarle las causas que originan la falla.
12. Atender en sitio los casos asignados por el Jefe de Telecomunicaciones de MV provenientes de reportes de las oficinas administrativas, a fines de solventar las causas que lo originan.
13. Atender los requerimientos de los Aliados Comerciales y de los usuarios de las empresas del GRUPO en cuanto al acceso a internet, con la finalidad de garantizar el buen funcionamiento de este servicio.
14. Mantener debidamente informado al Jefe de Telecomunicaciones sobre las actividades de su área de competencia.
15. Las demás funciones inherentes al cargo que le indique el Jefe de Telecomunicaciones.
1. Revisar continuamente en el CRM T&I todos los requerimientos asignados, con la finalidad de atender los requerimientos de los usuarios
Las demás funciones inherentes al cargo que le indique el Jefe de Telecomunicaciones
Soporte Tecnico - (Maracaibo)
Publicado hace 23 días
Trabajo visto
Descripción Del Trabajo
2. Diagnosticar y ejecutar el mantenimiento correctivo de los equipos y/o componentes de los Cuartos de Telecomunicaciones, con la finalidad de levantar el servicio de internet.
3. Registrar y mantener actualizada la data y el estatus de la configuración de las direcciones IP de acuerdo al estatus operativo de cada local comercial y kiosco, con la finalidad de reportar al Jefe de Telecomunicaciones para generar la facturación del servicio.
4. Contactar a la empresa proveedora de servicio de internet para notificar las fallas del servicio al Centro comercial, con la finalidad de garantizar el correcto suministro de este servicio.
5. Emitir telefónicamente los reportes de averías de los Aliados Comerciales a la empresa proveedora de telefonía con la finalidad de solventar los inconvenientes ocurridos en esta materia.
6. Supervisar el trabajo realizado por las empresas outsourcing, con la finalidad de garantizar su realización dentro de los estándares de calidad esperados y mantener el conocimiento de lo realizado.
7. Efectuar la limpieza de los equipos y componentes de los Cuartos de Telecomunicaciones, con la finalidad de garantizar su operatividad y mejor rendimiento.
8. Solicitar al Jefe de Telecomunicaciones el apoyo del personal de limpieza del Centro Comercial, con la finalidad de mantener limpios el Cuarto de Telecomunicaciones.
9. Registrar en el CRM del Centro Comercial el estatus de los casos asignados a su área de competencia, con la finalidad de registrar las acciones realizadas a los locales comerciales y/o kioscos.
10. Revisar continuamente las incidencias reportadas a través del CRM, con la finalidad de verificar las incidencias que pueden ser cargadas a su área de competencia.
11. Atender en sitio los casos asignados de los Aliados Comerciales, con la finalidad de indicarle las causas que originan la falla.
12. Atender en sitio los casos asignados por el Jefe de Telecomunicaciones de MV provenientes de reportes de las oficinas administrativas, a fines de solventar las causas que lo originan.
13. Atender los requerimientos de los Aliados Comerciales y de los usuarios de las empresas del GRUPO en cuanto al acceso a internet, con la finalidad de garantizar el buen funcionamiento de este servicio.
14. Mantener debidamente informado al Jefe de Telecomunicaciones sobre las actividades de su área de competencia.
15. Las demás funciones inherentes al cargo que le indique el Jefe de Telecomunicaciones.
16. Revisar continuamente en el CRM T&I todos los requerimientos asignados, con la finalidad de atender los requerimientos de los usuarios
Las demás funciones inherentes al cargo que le indique el Jefe de Telecomunicaciones
Soporte Tecnico - C.C. Metrosol
Publicado hace 23 días
Trabajo visto
Descripción Del Trabajo
2. Diagnosticar y ejecutar el mantenimiento correctivo de los equipos y/o componentes de los Cuartos de Telecomunicaciones, con la finalidad de levantar el servicio de internet.
3. Registrar y mantener actualizada la data y el estatus de la configuración de las direcciones IP de acuerdo al estatus operativo de cada local comercial y kiosco, con la finalidad de reportar al Jefe de Telecomunicaciones para generar la facturación del servicio.
4. Contactar a la empresa proveedora de servicio de internet para notificar las fallas del servicio al Centro comercial, con la finalidad de garantizar el correcto suministro de este servicio.
5. Emitir telefónicamente los reportes de averías de los Aliados Comerciales a la empresa proveedora de telefonía con la finalidad de solventar los inconvenientes ocurridos en esta materia.
6. Supervisar el trabajo realizado por las empresas outsourcing, con la finalidad de garantizar su realización dentro de los estándares de calidad esperados y mantener el conocimiento de lo realizado.
7. Efectuar la limpieza de los equipos y componentes de los Cuartos de Telecomunicaciones, con la finalidad de garantizar su operatividad y mejor rendimiento.
8. Solicitar al Jefe de Telecomunicaciones el apoyo del personal de limpieza del Centro Comercial, con la finalidad de mantener limpios el Cuarto de Telecomunicaciones.
9. Registrar en el CRM del Centro Comercial el estatus de los casos asignados a su área de competencia, con la finalidad de registrar las acciones realizadas a los locales comerciales y/o kioscos.
10. Revisar continuamente las incidencias reportadas a través del CRM, con la finalidad de verificar las incidencias que pueden ser cargadas a su área de competencia.
11. Atender en sitio los casos asignados de los Aliados Comerciales, con la finalidad de indicarle las causas que originan la falla.
12. Atender en sitio los casos asignados por el Jefe de Telecomunicaciones de MV provenientes de reportes de las oficinas administrativas, a fines de solventar las causas que lo originan.
13. Atender los requerimientos de los Aliados Comerciales y de los usuarios de las empresas del GRUPO en cuanto al acceso a internet, con la finalidad de garantizar el buen funcionamiento de este servicio.
14. Mantener debidamente informado al Jefe de Telecomunicaciones sobre las actividades de su área de competencia.
15. Las demás funciones inherentes al cargo que le indique el Jefe de Telecomunicaciones.
16. Revisar continuamente en el CRM T&I todos los requerimientos asignados, con la finalidad de atender los requerimientos de los usuarios
Analista de Help Desk
Hoy
Trabajo visto
Descripción Del Trabajo
¿Qué necesitas saber?
- Gestión de incidentes y solicitudes mediante Remedy.
- Fundamentos sólidos de ITIL para asegurar procesos alineados a buenas prácticas.
- Manejo avanzado de Microsoft Excel para análisis, reportes y tableros.
- Seguimiento de agendas de comités de gestión (Operativo, Desarrollo, Gerencial).
- Documentación y actualización de cambios en sistemas.
Deseable
- Conocimiento de metodologías ágiles (Scrum, Kanban, XP).
- Inglés técnico intermedio.
- Experiencia en rediseño de procesos y optimización de operaciones TI.
¿Qué harás?
- Gestionar solicitudes e incidentes a través de Remedy.
- Elaborar y dar seguimiento a agendas de comités de gestión.
- Registrar, actualizar y documentar cambios aprobados en los sistemas.
- Preparar minutas y reportes de seguimiento para los equipos involucrados.
- Mantener comunicación constante sobre el estado de la gestión.
- Asegurar que las prácticas estén alineadas con los fundamentos de ITIL.
IT Support Level 3
Publicado hace 19 días
Trabajo visto
Descripción Del Trabajo
We're looking a Technical Support to join our team. In this role, you'll dive into solving challenging technical issues, help bring new technology projects to life, and provide excellent support to our most important clients. You'll work hands-on, share your knowledge, and keep things organized with clear documentation.
Key Responsibilities
- Advanced Troubleshooting: Handle escalated service tickets, complex network issues, and server-level diagnostics
- Client-Facing Support: Remote support for high-priority clients, including hardware provisioning and structured cabling
- Project Implementation: Lead or assist in deploying new technologies (e.g., cloud migrations, virtualization setups)
- Documentation & Reporting: Maintain detailed records of service activities, configurations, and client interactions
- Mentorship: Guide junior technicians and contribute to internal training efforts
- Experience: 4+ years in IT support, preferably in an MSP environment
- Certifications:
- CompTIA A+ / Network+ / Security+
- Microsoft Certified: Azure Administrator Associate
- Tools Knowledge:
- RMM platforms (e.g., Auvik, N-central)
- PSA systems (e.g., ConnectWise, Autotask)
- Backup solutions (e.g., Acronis, Veeam)
- Cloud platforms (Azure, AWS)
- Soft Skills
- Strong communication and customer service
- Time management and multitasking
- Ability to work independently and in a team
- Problem-solving mindset
Schedule: Monday through Friday from 8:00am to 5:00pm EST.
- Competitive pay in US Dollars
- You'll get to work with some amazing, respected business professionals
- We really value and encourage input from our team members
- We offer different payment methods (Zelle, Face Bank, Binance)
- You'll get paid every two weeks
- Birthday and work anniversary celebrations
- Alliances with many brands grant extra benefits to freelancers
- Weekly recreation dynamics that foster a healthy work environment
At Freelance Latin America, we're excited to connect you with meaningful remote opportunities. However, we want to be clear:
These are professional roles with set schedules defined by the client.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.
You will be part of the client's team.
You'll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.
KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.
Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.
Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.
Ready to grow your career with us?
Apply only if you are ready to commit, learn, and take ownership of your role.
IT Support Level 2
Publicado hace 19 días
Trabajo visto
Descripción Del Trabajo
Overview
We are looking for a dedicated professional to join us as a Level 2 IT Support, bringing expertise in resolving complex technical issues and delivering efficient user support. This role is essential for ensuring operational continuity and enhancing the company’s technology performance.
Responsibilities- Review and confirm daily backup logs.
- Perform twice-weekly antivirus checks and resolve issues.
- Manage patching schedules and track compliance across all endpoints.
- Generate Patch True-Up, Backup True-Up, Antivirus True-Up, and Firewall True-Up reports.
- System Setup & Configuration
- Provision and configure Microsoft 365 tenants, users, mailboxes, Teams, and SharePoint.
- Manage Azure/Entra ID setup, including users, groups, conditional access, and security policies.
- Configure and deploy PBX/VoIP systems (Netsapiens), including call routing, extensions, voicemail, and Yealink endpoints.
- Set up and administer network equipment (Meraki firewalls, switches, and wireless access points).
- Support client onboarding, migrations (BitTitan), and offboarding activities.
- Troubleshooting & Escalation
- Provide advanced support for desktops, servers, and applications.
- Troubleshoot Microsoft 365, email delivery, and authentication issues.
- Resolve firewall, network, and VoIP issues.
- Escalate tickets appropriately when higher-level intervention is required.
- System Setup & Configuration (continued)
- Monitor and manage Meraki switches, firewalls, and wireless access points.
- Administer DNS filtering and Cloudflare Zero Trust access controls.
- Identify and remediate endpoint security issues using Huntress and ProofPoint.
- Support ticket resolution via ConnectWise Manage (PSA).
- Use NinjaOne RMM for system access, troubleshooting, and remediation.
- Maintain strong communication with clients, setting and resetting expectations.
- Deliver monthly system health and compliance reports.
- Document troubleshooting steps and resolutions in PSA.
- Update internal SOPs and knowledge base articles.
- Collaborate with Level 1 technicians and provide mentorship where needed.
- Participate in daily huddles and scheduled team meetings.
- Contribute to continuous improvement of internal processes and automation.
- Proficient in Microsoft 365 & Azure, including Exchange Online, SharePoint, Teams, and OneDrive management.
- Familiarity with Azure AD / Entra ID administration (users, groups, conditional access).
- Experience troubleshooting email delivery, authentication, and licensing issues.
- Strong knowledge of Windows desktop OS (Windows 10/11) and Windows Server environments.
- Ability to support server roles such as file/print, Active Directory, and basic virtualization.
- Understanding of patch management, updates, and endpoint hardening.
- Working knowledge of LAN/WAN principles, TCP/IP, DHCP, DNS.
- Experience with firewalls, switches, and wireless access points (Meraki preferred).
- Familiarity with VPN configuration and troubleshooting.
- Understanding of antivirus/EDR systems and daily/weekly monitoring practices.
- Familiarity with DNS security, email filtering (ProofPoint, Cloudflare, Huntress).
- Awareness of cybersecurity best practices and compliance standards.
- Ability to interpret RMM alerts and system monitoring dashboards (NinjaOne).
- Experience creating accurate reports (Backup True-Up, Patch True-Up, AV reporting).
- Skilled at documenting troubleshooting steps and system changes.
- Familiarity with hosted PBX systems (Netsapiens), SIP endpoints, and Yealink devices.
- Ability to support call routing, voicemail, extensions, and 911 configuration.
- Strong troubleshooting and problem-solving ability.
- Excellent written and verbal communication skills in English.
- Time management and ability to prioritize in a fast-paced MSP environment.
Monday through Friday 8AM to 5PM (EST)
- Competitive pay in US Dollars.
- You'll get to work with some amazing, respected business professionals.
- We really value and encourage input from our team members.
- We offer different payment methods (Zelle, Face Bank, Binance)
- You'll get paid every two weeks.
- Birthday and work anniversary celebrations.
- Alliances with many brands grant extra benefits to freelancers.
- Weekly recreation dynamics that foster a healthy work environment.
At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:
These are professional roles with set schedules defined by the client. Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.
You will be part of the client’s team. You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.
KPIs and goals matter. Your performance will be measured to ensure alignment with client expectations and project objectives.
Training may be required. You might need to complete training to fully understand your role, tools, and client processes.
Commitment and responsibility are essential. We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.
Ready to grow your career with us? Apply only if you are ready to commit, learn, and take ownership of your role.
#J-18808-LjbffrIT Support Level 2
Publicado hace 19 días
Trabajo visto
Descripción Del Trabajo
Overview
We are looking for a dedicated professional to join us as a Level 2 IT Support, bringing expertise in resolving complex technical issues and delivering efficient user support. This role is essential for ensuring operational continuity and enhancing the company’s technology performance.
Responsibilities- Review and confirm daily backup logs.
- Perform twice-weekly antivirus checks and resolve issues.
- Manage patching schedules and track compliance across all endpoints.
- Generate Patch True-Up, Backup True-Up, Antivirus True-Up, and Firewall True-Up reports.
- System Setup & Configuration
- Provision and configure Microsoft 365 tenants, users, mailboxes, Teams, and SharePoint.
- Manage Azure/Entra ID setup, including users, groups, conditional access, and security policies.
- Configure and deploy PBX/VoIP systems (Netsapiens), including call routing, extensions, voicemail, and Yealink endpoints.
- Set up and administer network equipment (Meraki firewalls, switches, and wireless access points).
- Support client onboarding, migrations (BitTitan), and offboarding activities.
- Troubleshooting & Escalation
- Provide advanced support for desktops, servers, and applications.
- Troubleshoot Microsoft 365, email delivery, and authentication issues.
- Resolve firewall, network, and VoIP issues.
- Escalate tickets appropriately when higher-level intervention is required.
- System Setup & Configuration (continued)
- Monitor and manage Meraki switches, firewalls, and wireless access points.
- Administer DNS filtering and Cloudflare Zero Trust access controls.
- Identify and remediate endpoint security issues using Huntress and ProofPoint.
- Support ticket resolution via ConnectWise Manage (PSA).
- Use NinjaOne RMM for system access, troubleshooting, and remediation.
- Maintain strong communication with clients, setting and resetting expectations.
- Deliver monthly system health and compliance reports.
- Document troubleshooting steps and resolutions in PSA.
- Update internal SOPs and knowledge base articles.
- Collaborate with Level 1 technicians and provide mentorship where needed.
- Participate in daily huddles and scheduled team meetings.
- Contribute to continuous improvement of internal processes and automation.
- Proficient in Microsoft 365 & Azure, including Exchange Online, SharePoint, Teams, and OneDrive management.
- Familiarity with Azure AD / Entra ID administration (users, groups, conditional access).
- Experience troubleshooting email delivery, authentication, and licensing issues.
- Strong knowledge of Windows desktop OS (Windows 10/11) and Windows Server environments.
- Ability to support server roles such as file/print, Active Directory, and basic virtualization.
- Understanding of patch management, updates, and endpoint hardening.
- Working knowledge of LAN/WAN principles, TCP/IP, DHCP, DNS.
- Experience with firewalls, switches, and wireless access points (Meraki preferred).
- Familiarity with VPN configuration and troubleshooting.
- Understanding of antivirus/EDR systems and daily/weekly monitoring practices.
- Familiarity with DNS security, email filtering (ProofPoint, Cloudflare, Huntress).
- Awareness of cybersecurity best practices and compliance standards.
- Ability to interpret RMM alerts and system monitoring dashboards (NinjaOne).
- Experience creating accurate reports (Backup True-Up, Patch True-Up, AV reporting).
- Skilled at documenting troubleshooting steps and system changes.
- Familiarity with hosted PBX systems (Netsapiens), SIP endpoints, and Yealink devices.
- Ability to support call routing, voicemail, extensions, and 911 configuration.
- Strong troubleshooting and problem-solving ability.
- Excellent written and verbal communication skills in English.
- Time management and ability to prioritize in a fast-paced MSP environment.
Monday through Friday 8AM to 5PM (EST)
- Competitive pay in US Dollars.
- You'll get to work with some amazing, respected business professionals.
- We really value and encourage input from our team members.
- We offer different payment methods (Zelle, Face Bank, Binance)
- You'll get paid every two weeks.
- Birthday and work anniversary celebrations.
- Alliances with many brands grant extra benefits to freelancers.
- Weekly recreation dynamics that foster a healthy work environment.
At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:
These are professional roles with set schedules defined by the client. Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.
You will be part of the client’s team. You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.
KPIs and goals matter. Your performance will be measured to ensure alignment with client expectations and project objectives.
Training may be required. You might need to complete training to fully understand your role, tools, and client processes.
Commitment and responsibility are essential. We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.
Ready to grow your career with us? Apply only if you are ready to commit, learn, and take ownership of your role.
#J-18808-LjbffrSé el primero en saberlo
Acerca de lo último Soporte técnico Empleos en Venezuela !
IT Support Level 2
Publicado hace 19 días
Trabajo visto
Descripción Del Trabajo
Overview
We are looking for a dedicated professional to join us as a Level 2 IT Support, bringing expertise in resolving complex technical issues and delivering efficient user support. This role is essential for ensuring operational continuity and enhancing the company’s technology performance.
Responsibilities- Review and confirm daily backup logs.
- Perform twice-weekly antivirus checks and resolve issues.
- Manage patching schedules and track compliance across all endpoints.
- Generate Patch True-Up, Backup True-Up, Antivirus True-Up, and Firewall True-Up reports.
- System Setup & Configuration
- Provision and configure Microsoft 365 tenants, users, mailboxes, Teams, and SharePoint.
- Manage Azure/Entra ID setup, including users, groups, conditional access, and security policies.
- Configure and deploy PBX/VoIP systems (Netsapiens), including call routing, extensions, voicemail, and Yealink endpoints.
- Set up and administer network equipment (Meraki firewalls, switches, and wireless access points).
- Support client onboarding, migrations (BitTitan), and offboarding activities.
- Troubleshooting & Escalation
- Provide advanced support for desktops, servers, and applications.
- Troubleshoot Microsoft 365, email delivery, and authentication issues.
- Resolve firewall, network, and VoIP issues.
- Escalate tickets appropriately when higher-level intervention is required.
- System Setup & Configuration (continued)
- Monitor and manage Meraki switches, firewalls, and wireless access points.
- Administer DNS filtering and Cloudflare Zero Trust access controls.
- Identify and remediate endpoint security issues using Huntress and ProofPoint.
- Support ticket resolution via ConnectWise Manage (PSA).
- Use NinjaOne RMM for system access, troubleshooting, and remediation.
- Maintain strong communication with clients, setting and resetting expectations.
- Deliver monthly system health and compliance reports.
- Document troubleshooting steps and resolutions in PSA.
- Update internal SOPs and knowledge base articles.
- Collaborate with Level 1 technicians and provide mentorship where needed.
- Participate in daily huddles and scheduled team meetings.
- Contribute to continuous improvement of internal processes and automation.
- Proficient in Microsoft 365 & Azure, including Exchange Online, SharePoint, Teams, and OneDrive management.
- Familiarity with Azure AD / Entra ID administration (users, groups, conditional access).
- Experience troubleshooting email delivery, authentication, and licensing issues.
- Strong knowledge of Windows desktop OS (Windows 10/11) and Windows Server environments.
- Ability to support server roles such as file/print, Active Directory, and basic virtualization.
- Understanding of patch management, updates, and endpoint hardening.
- Working knowledge of LAN/WAN principles, TCP/IP, DHCP, DNS.
- Experience with firewalls, switches, and wireless access points (Meraki preferred).
- Familiarity with VPN configuration and troubleshooting.
- Understanding of antivirus/EDR systems and daily/weekly monitoring practices.
- Familiarity with DNS security, email filtering (ProofPoint, Cloudflare, Huntress).
- Awareness of cybersecurity best practices and compliance standards.
- Ability to interpret RMM alerts and system monitoring dashboards (NinjaOne).
- Experience creating accurate reports (Backup True-Up, Patch True-Up, AV reporting).
- Skilled at documenting troubleshooting steps and system changes.
- Familiarity with hosted PBX systems (Netsapiens), SIP endpoints, and Yealink devices.
- Ability to support call routing, voicemail, extensions, and 911 configuration.
- Strong troubleshooting and problem-solving ability.
- Excellent written and verbal communication skills in English.
- Time management and ability to prioritize in a fast-paced MSP environment.
Monday through Friday 8AM to 5PM (EST)
- Competitive pay in US Dollars.
- You'll get to work with some amazing, respected business professionals.
- We really value and encourage input from our team members.
- We offer different payment methods (Zelle, Face Bank, Binance)
- You'll get paid every two weeks.
- Birthday and work anniversary celebrations.
- Alliances with many brands grant extra benefits to freelancers.
- Weekly recreation dynamics that foster a healthy work environment.
At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:
These are professional roles with set schedules defined by the client. Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.
You will be part of the client’s team. You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.
KPIs and goals matter. Your performance will be measured to ensure alignment with client expectations and project objectives.
Training may be required. You might need to complete training to fully understand your role, tools, and client processes.
Commitment and responsibility are essential. We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.
Ready to grow your career with us? Apply only if you are ready to commit, learn, and take ownership of your role.
#J-18808-LjbffrIT Support Level 2
Publicado hace 19 días
Trabajo visto
Descripción Del Trabajo
Overview
We are looking for a dedicated professional to join us as a Level 2 IT Support, bringing expertise in resolving complex technical issues and delivering efficient user support. This role is essential for ensuring operational continuity and enhancing the company’s technology performance.
Responsibilities- Review and confirm daily backup logs.
- Perform twice-weekly antivirus checks and resolve issues.
- Manage patching schedules and track compliance across all endpoints.
- Generate Patch True-Up, Backup True-Up, Antivirus True-Up, and Firewall True-Up reports.
- System Setup & Configuration
- Provision and configure Microsoft 365 tenants, users, mailboxes, Teams, and SharePoint.
- Manage Azure/Entra ID setup, including users, groups, conditional access, and security policies.
- Configure and deploy PBX/VoIP systems (Netsapiens), including call routing, extensions, voicemail, and Yealink endpoints.
- Set up and administer network equipment (Meraki firewalls, switches, and wireless access points).
- Support client onboarding, migrations (BitTitan), and offboarding activities.
- Troubleshooting & Escalation
- Provide advanced support for desktops, servers, and applications.
- Troubleshoot Microsoft 365, email delivery, and authentication issues.
- Resolve firewall, network, and VoIP issues.
- Escalate tickets appropriately when higher-level intervention is required.
- System Setup & Configuration (continued)
- Monitor and manage Meraki switches, firewalls, and wireless access points.
- Administer DNS filtering and Cloudflare Zero Trust access controls.
- Identify and remediate endpoint security issues using Huntress and ProofPoint.
- Support ticket resolution via ConnectWise Manage (PSA).
- Use NinjaOne RMM for system access, troubleshooting, and remediation.
- Maintain strong communication with clients, setting and resetting expectations.
- Deliver monthly system health and compliance reports.
- Document troubleshooting steps and resolutions in PSA.
- Update internal SOPs and knowledge base articles.
- Collaborate with Level 1 technicians and provide mentorship where needed.
- Participate in daily huddles and scheduled team meetings.
- Contribute to continuous improvement of internal processes and automation.
- Proficient in Microsoft 365 & Azure, including Exchange Online, SharePoint, Teams, and OneDrive management.
- Familiarity with Azure AD / Entra ID administration (users, groups, conditional access).
- Experience troubleshooting email delivery, authentication, and licensing issues.
- Strong knowledge of Windows desktop OS (Windows 10/11) and Windows Server environments.
- Ability to support server roles such as file/print, Active Directory, and basic virtualization.
- Understanding of patch management, updates, and endpoint hardening.
- Working knowledge of LAN/WAN principles, TCP/IP, DHCP, DNS.
- Experience with firewalls, switches, and wireless access points (Meraki preferred).
- Familiarity with VPN configuration and troubleshooting.
- Understanding of antivirus/EDR systems and daily/weekly monitoring practices.
- Familiarity with DNS security, email filtering (ProofPoint, Cloudflare, Huntress).
- Awareness of cybersecurity best practices and compliance standards.
- Ability to interpret RMM alerts and system monitoring dashboards (NinjaOne).
- Experience creating accurate reports (Backup True-Up, Patch True-Up, AV reporting).
- Skilled at documenting troubleshooting steps and system changes.
- Familiarity with hosted PBX systems (Netsapiens), SIP endpoints, and Yealink devices.
- Ability to support call routing, voicemail, extensions, and 911 configuration.
- Strong troubleshooting and problem-solving ability.
- Excellent written and verbal communication skills in English.
- Time management and ability to prioritize in a fast-paced MSP environment.
Monday through Friday 8AM to 5PM (EST)
- Competitive pay in US Dollars.
- You'll get to work with some amazing, respected business professionals.
- We really value and encourage input from our team members.
- We offer different payment methods (Zelle, Face Bank, Binance)
- You'll get paid every two weeks.
- Birthday and work anniversary celebrations.
- Alliances with many brands grant extra benefits to freelancers.
- Weekly recreation dynamics that foster a healthy work environment.
At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:
These are professional roles with set schedules defined by the client. Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.
You will be part of the client’s team. You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.
KPIs and goals matter. Your performance will be measured to ensure alignment with client expectations and project objectives.
Training may be required. You might need to complete training to fully understand your role, tools, and client processes.
Commitment and responsibility are essential. We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.
Ready to grow your career with us? Apply only if you are ready to commit, learn, and take ownership of your role.
#J-18808-LjbffrIT Support Level 2
Publicado hace 19 días
Trabajo visto
Descripción Del Trabajo
Overview
We are looking for a dedicated professional to join us as a Level 2 IT Support, bringing expertise in resolving complex technical issues and delivering efficient user support. This role is essential for ensuring operational continuity and enhancing the company’s technology performance.
Responsibilities- Review and confirm daily backup logs.
- Perform twice-weekly antivirus checks and resolve issues.
- Manage patching schedules and track compliance across all endpoints.
- Generate Patch True-Up, Backup True-Up, Antivirus True-Up, and Firewall True-Up reports.
- System Setup & Configuration
- Provision and configure Microsoft 365 tenants, users, mailboxes, Teams, and SharePoint.
- Manage Azure/Entra ID setup, including users, groups, conditional access, and security policies.
- Configure and deploy PBX/VoIP systems (Netsapiens), including call routing, extensions, voicemail, and Yealink endpoints.
- Set up and administer network equipment (Meraki firewalls, switches, and wireless access points).
- Support client onboarding, migrations (BitTitan), and offboarding activities.
- Troubleshooting & Escalation
- Provide advanced support for desktops, servers, and applications.
- Troubleshoot Microsoft 365, email delivery, and authentication issues.
- Resolve firewall, network, and VoIP issues.
- Escalate tickets appropriately when higher-level intervention is required.
- System Setup & Configuration (continued)
- Monitor and manage Meraki switches, firewalls, and wireless access points.
- Administer DNS filtering and Cloudflare Zero Trust access controls.
- Identify and remediate endpoint security issues using Huntress and ProofPoint.
- Support ticket resolution via ConnectWise Manage (PSA).
- Use NinjaOne RMM for system access, troubleshooting, and remediation.
- Maintain strong communication with clients, setting and resetting expectations.
- Deliver monthly system health and compliance reports.
- Document troubleshooting steps and resolutions in PSA.
- Update internal SOPs and knowledge base articles.
- Collaborate with Level 1 technicians and provide mentorship where needed.
- Participate in daily huddles and scheduled team meetings.
- Contribute to continuous improvement of internal processes and automation.
- Proficient in Microsoft 365 & Azure, including Exchange Online, SharePoint, Teams, and OneDrive management.
- Familiarity with Azure AD / Entra ID administration (users, groups, conditional access).
- Experience troubleshooting email delivery, authentication, and licensing issues.
- Strong knowledge of Windows desktop OS (Windows 10/11) and Windows Server environments.
- Ability to support server roles such as file/print, Active Directory, and basic virtualization.
- Understanding of patch management, updates, and endpoint hardening.
- Working knowledge of LAN/WAN principles, TCP/IP, DHCP, DNS.
- Experience with firewalls, switches, and wireless access points (Meraki preferred).
- Familiarity with VPN configuration and troubleshooting.
- Understanding of antivirus/EDR systems and daily/weekly monitoring practices.
- Familiarity with DNS security, email filtering (ProofPoint, Cloudflare, Huntress).
- Awareness of cybersecurity best practices and compliance standards.
- Ability to interpret RMM alerts and system monitoring dashboards (NinjaOne).
- Experience creating accurate reports (Backup True-Up, Patch True-Up, AV reporting).
- Skilled at documenting troubleshooting steps and system changes.
- Familiarity with hosted PBX systems (Netsapiens), SIP endpoints, and Yealink devices.
- Ability to support call routing, voicemail, extensions, and 911 configuration.
- Strong troubleshooting and problem-solving ability.
- Excellent written and verbal communication skills in English.
- Time management and ability to prioritize in a fast-paced MSP environment.
Monday through Friday 8AM to 5PM (EST)
- Competitive pay in US Dollars.
- You'll get to work with some amazing, respected business professionals.
- We really value and encourage input from our team members.
- We offer different payment methods (Zelle, Face Bank, Binance)
- You'll get paid every two weeks.
- Birthday and work anniversary celebrations.
- Alliances with many brands grant extra benefits to freelancers.
- Weekly recreation dynamics that foster a healthy work environment.
At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:
These are professional roles with set schedules defined by the client. Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.
You will be part of the client’s team. You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.
KPIs and goals matter. Your performance will be measured to ensure alignment with client expectations and project objectives.
Training may be required. You might need to complete training to fully understand your role, tools, and client processes.
Commitment and responsibility are essential. We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.
Ready to grow your career with us? Apply only if you are ready to commit, learn, and take ownership of your role.
#J-18808-Ljbffr