3 Ofertas de Help Desk en Venezuela
Lider / Jefe de Service Desk
Publicado hace 10 días
Trabajo visto
Descripción Del Trabajo
br>Conocimientos básicos en el manejo de incidencias basados en la mejores practicas ITIL. br>
Orientado a la revision de los procesos, ordenado.
Analista de Service Desk \ Tecnico de Soporte
Publicado hace 21 días
Trabajo visto
Descripción Del Trabajo
br>Dentro de sus funciones esta:
Inicia el ciclo de vida de las incidencias y peticiones que provienen del cliente, documenta y anexa de manera detallada las distintas acciones que se ejecutan por parte de las áreas de gestión o proveedores.
jecuta de manera controlada los procesos mediante esquemas de prioridad, urgencia e impacto basados en las mejores prácticas ITIL. capaz de atender las incidencias en los tiempos establecidos por el negocio SLA. < r> onitorea los distintos servicios de criticidad del negocio tales como internet, enlaces, servidores, transacciones por punto de venta, POS de venta, taquillas de venta y Kioskos inteligentes. < r> tender solicitudes de emisión de listados de la herramienta de gestión a los distintos entes, gerentes y jefes de área que así lo dispongan.
Da poyo en casos de contingencia donde amerite acciones técnicas tales como roll out, instalaciones de equipos y demás funciones inherentes al cargo. < r> repuesta oportuna en los distintos chat operativos. < r> ar repuesta oportuna de los correos electrónicos de las distintas áreas de gestión.
Es ar atento a la revisión de los casos aperturados en la Región que se le asigne, es el responsable de gestionar, administrar la documentación y acción que incida en la solución.
El a alista debe interactuar constantemente con los técnicos en sitio u otras áreas de gestión a fin de impulsar y gestionar la solución de las incidencias.
misión y control de los listados de casos diarios.
IT Support Level 3
Publicado hace 12 días
Trabajo visto
Descripción Del Trabajo
We're looking a Technical Support to join our team. In this role, you'll dive into solving challenging technical issues, help bring new technology projects to life, and provide excellent support to our most important clients. You'll work hands-on, share your knowledge, and keep things organized with clear documentation.
Key Responsibilities
- Advanced Troubleshooting: Handle escalated service tickets, complex network issues, and server-level diagnostics
- Client-Facing Support: Remote support for high-priority clients, including hardware provisioning and structured cabling
- Project Implementation: Lead or assist in deploying new technologies (e.g., cloud migrations, virtualization setups)
- Documentation & Reporting: Maintain detailed records of service activities, configurations, and client interactions
- Mentorship: Guide junior technicians and contribute to internal training efforts
- Experience: 4+ years in IT support, preferably in an MSP environment
- Certifications:
- CompTIA A+ / Network+ / Security+
- Microsoft Certified: Azure Administrator Associate
- Tools Knowledge:
- RMM platforms (e.g., Auvik, N-central)
- PSA systems (e.g., ConnectWise, Autotask)
- Backup solutions (e.g., Acronis, Veeam)
- Cloud platforms (Azure, AWS)
- Soft Skills
- Strong communication and customer service
- Time management and multitasking
- Ability to work independently and in a team
- Problem-solving mindset
Schedule: Monday through Friday from 8:00am to 5:00pm EST.
- Competitive pay in US Dollars
- You'll get to work with some amazing, respected business professionals
- We really value and encourage input from our team members
- We offer different payment methods (Zelle, Face Bank, Binance)
- You'll get paid every two weeks
- Birthday and work anniversary celebrations
- Alliances with many brands grant extra benefits to freelancers
- Weekly recreation dynamics that foster a healthy work environment
At Freelance Latin America, we're excited to connect you with meaningful remote opportunities. However, we want to be clear:
These are professional roles with set schedules defined by the client.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.
You will be part of the client's team.
You'll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.
KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.
Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.
Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.
Ready to grow your career with us?
Apply only if you are ready to commit, learn, and take ownership of your role.
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